Last updated 9 September 2026
You can delete your Persona account and its data at any time. There are two ways, and the first is instant.
Open Persona → Settings → Delete
account. You will be asked to confirm by typing DELETE.
Deletion happens immediately.
If you cannot reach the app, email privacy@[[DOMAIN]] from the address on your account, with the subject Delete my account. We will verify it is you and action it within 30 days.
We retain order records, invoices, payment and refund records, the earnings ledger and payout records, de-identified where we can. Tax, accounting, consumer protection and anti-fraud law requires a seller to keep them, and the other party to a sale has their own record of the transaction which we cannot destroy on one side only.
We also keep your legal acceptance records — which version of the Terms and Privacy Policy you accepted, and when — as contractual evidence, and moderation records where they are needed to operate our repeat-infringer policy or to answer a legal claim.
These are the only categories kept. They are not used to contact you and they are not used to rebuild a profile. The full detail is in Privacy Policy section 21.
The app will not let you finish while you hold an unpaid balance, owe us an amount, have a payout in transit, or have an order still being made or delivered — deleting at that moment would destroy your claim to money or goods. Withdraw your earnings first, or wait for the order to land, then delete.